Norton Healthcare facilities again earn top score in Human Rights Campaign Foundation’s 2022 Healthcare Equality Index


Norton Healthcare’s five Louisville hospitals and Norton Cancer Institute received a rating of 100 and the designation “LGBTQ+ Healthcare Equality Leader” in the 15th anniversary edition of the Healthcare Equality Index (HEI) from the Human Rights Campaign Foundation, the nation’s largest health care benchmark survey. facilities on policies and practices dedicated to the fair treatment and inclusion of their LGBTQ+ patients, visitors and employees.

Norton Healthcare facilities first received this designation in 2018 and have received it in all subsequent years in which the designation has been awarded. The Human Rights Campaign has not announced any health equity designations in 2021.

“Norton Healthcare was founded on a mission of service to all,” said Russell F. Cox, president and CEO of Norton Healthcare. “From our LGBTQ+ Employee Resource Group, to our non-discriminatory policies for patients and employees, to our support of community events such as the Louisville Pride Festival, we are committed to serving as an ally of the LGBTQ community. +. This designation is a very powerful statement of our organization’s commitment to inclusion and service to all.

“Everyone deserves to have access to quality health care, to be respected and heard by their doctor, and to feel safe in the facility where they receive care, said Tari Hanneman, director of health and aging at the Human Rights Campaign. “But LGBTQ+ people often experience discrimination in all spaces, including healthcare settings, leading community members to avoid care and anticipate that our voices will not be respected in an incredibly vulnerable environment. .

“The Health Care Equality Index, at its core, works to ensure that LGBTQ+ people are protected and affirmed by their health care providers and feel safe when seeking services. Our active HEI participants are truly pioneers in the healthcare sector implementing robust and comprehensive LGBTQ+ inclusive policies that hopefully, through their work, will become standard practice.

The HEI 2022 assessed participants on four objectives:

  • Ensure fundamental protections against discrimination for patients, visitors and staff in patient and employee policies, and provide cultural competency training for LGBTQ+ inclusion
  • Demonstrate progress towards inclusion in services and support for LGBTQ+ patients
  • Cultivate an inclusive workplace by providing LGBTQ+ inclusive policies and benefits
  • Demonstrate commitment and public commitment to the LGBTQ+ community

“In healthcare, we support patients and families when they are most vulnerable, said Joseph M. Flynn, DO, MPH, FACP, chief administrative officer, Norton Medical Group, and chief medical officer, Norton Cancer Institute. “It is important that our interactions and the care we provide ensure that our patients, visitors and colleagues feel comfortable and respected in all of our facilities.”

A record 906 healthcare facilities actively participated in the HEI 2022 survey and an impressive 496 facilities earned the designation of “Leader in Equality in LGBTQ+ Healthcare”, receiving the maximum score in each section and achieving an overall score of 100. Performer Designation”, with scores between 80 and 95 points and at least partial credit in each section.


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